Frequently asked questions

What do I get when I buy?

An instant digital download — usually a set of 3 high-resolution PNG files in 2:3 ratio. They print cleanly at common US inch sizes (4×6, 8×12, 16×24, 24×36) and crop neatly to A-series sizes (A4, A3, A2) for UK, European, Canadian, Australian and New Zealand frames. Some products are a single file or two files; the listing always tells you exactly which.

Do you ship anything physical?

No. Everything we sell is digital. You print it.

I downloaded my file and lost it. What do I do?

Go to /my-downloads, enter your email, and we'll send a 6-digit code. Sign in with it and you'll see all your past orders with fresh download links.

How many times can I download?

Up to 5 times per file. If you legitimately need more — new phone, lost laptop — email support@monocanvas.com and we'll bump it.

Can I print at a print shop like Walmart or FedEx?

Yes. The file is yours to print however you like, by whomever you like, for your personal use.

Can I use the print in my Etsy shop / on a mug / on a T-shirt?

No — that's commercial use, which is not included. Email us if you want a commercial licence.

Can I share the file with my friend?

Please don't — that's against the licence. If your friend wants one, send them the product link.

Why don't I get a tracking number?

Because there's nothing to ship. As soon as PayPal confirms your payment, your downloads are live on the success page and emailed to you.

Why no password? Is that safe?

Yes — and safer than passwords for most people. We email you a one-time 6-digit code when you want to sign in. Codes expire in 10 minutes and only work once. You can't have a "stolen password" if there isn't one.

I want a refund.

If you haven't downloaded anything yet and it's within 7 days, email us — refund within 5 business days, no questions asked. If you've already downloaded, see our Refund Policy.